# FAQ

### Frequently Asked Questions

If you have questions, check out our FAQs.

 

We’ve included answers to common queries to help you find information quickly without needing to contact us.

 

If your question isn’t covered, reach out to our team, they will have the answers and will gladly assist with your enquiry. 		[Do you have engineering services?](#accordion-faqs-1) 		    	Yes, we offer comprehensive engineering services, including machining, fabrication, welding, and rig rebuild facilities.

 

Our capabilities feature advanced tools such as our Spectro Analyser for material analysis and SolidWorks for precision engineering drafting and design, ensuring exceptional quality and optimal results for our clients. 								[Do your products have warranty?](#accordion-faqs-2) 		    	Yes, we stand behind the quality of our products. All our parts and components come with a warranty to give you peace of mind. If you experience any issues, our team is here to help. For full details on warranty coverage and terms, please refer to our [Terms and Conditions](https://completefield.com.au/terms-and-conditions/). 								[How quickly can I expect products to be delivered?](#accordion-faqs-3) 		    	For in-stock items, we offer same-day dispatch to ensure you get what you need as quickly as possible.

 

For special engineering services, we collaborate closely with our customers to ensure timely manufacturing and delivery that aligns with their schedules.

 

We also offer an urgent “breakdown” service, prioritising immediate machine repair needs with swift dispatch to minimise downtime. For more details on our policies, please refer to our [Terms and Conditions](https://completefield.com.au/terms-and-conditions/). 								[Do you have upgraded components that will outlast OEM standard components?](#accordion-faqs-4) 		    	Yes, our engineering facility and parts specialists offer several options that will meet or exceed OEM components. Any modified products are designed to ensure backward compatibility with OEM products, giving our clients the flexibility to use either OEM or CFM components. 								[Do you supply components for equipment other than drill rigs?](#accordion-faqs-5) 		    	Yes, while our core business specialises in drill rigs, we supply a wide range of components for all heavy earth-moving machinery.

 

We also maintain an extensive database of engineering information specific to drill rig manufacturers, ensuring we meet the needs of various equipment types with exceptional expertise and precision. 								[What are the main products that you support?](#accordion-faqs-6) 		    	While our core focus is parts and support for the following drill rigs brands, Cat, Epiroc, Atlas Copco, Sandvik, Cubex, Reedrill, Terex, Gardner Denver, and Bucyrus.  We also cater to other heavy earth-moving equipment, ensuring comprehensive support for a wide range of machinery. 								[Can you design and engineer new concepts for better machine performance?](#accordion-faqs-7) 		    	Yes, our engineers work closely with our clients to get the desired outcome for their requirements. 								[Can you quote if we supply you with an OEM number?](#accordion-faqs-8) 		    	Yes, we have a large database which will cross-match your OEM part number to our stock number. We can then send you a quote and an ETA referencing your enquiry in relation to your OEM part number. 								[Do I need to open a credit account with CFM to place an order?](#accordion-faqs-9) 		    	No, you don’t need to open a credit account to place an order with CFM. If you don’t have an account, you can make an upfront payment via EFT. If you’d like to set up a credit account, please [contact](https://completefield.com.au/contact/) our accounts team, and we’ll guide you through the process. To learn more about our payment terms, please refer to our [Terms and Conditions](https://completefield.com.au/terms-and-conditions/). 								[Do you Accept credit card payments?](#accordion-faqs-10) 		    	Yes, we accept credit card payments.

 

Please note that we do not accept American Express (Amex) cards at this time.

 

For more details regarding payment terms, please refer to our [Terms and Conditions](https://completefield.com.au/terms-and-conditions/). 								[Do you offer Welding & Fabrication Services?](#accordion-faqs-11) 		    	Yes, we provide welding and fabrication services, covering a wide range of projects—from small ladder assemblies to complete manufacturing mast weldments.

 

Our welding procedures are developed in accordance with **AS1554SP standards**, and all our welders undergo rigorous competency verification by completing weld tests in line with **ISO9606 specifications**. This ensures that our team consistently delivers high-quality products and services that meet or exceed industry standards.## Still Need Help? 		**Still Need Help?**

 

If there’s anything else you need to know, please call us at **[+61 08 9456 3120](tel:+61894563120)**. Our team is ready to assist and ensure your enquiry is handled successfully. Alternatively, use our [**contact us**](https://completefield.com.au/contact/) page or **[request a quote](#request-free-quote)**, and we’ll get back to you at the earliest opportunity.All your maintenance needs covered completely. 			**Call us on [+61 08 9456 3120](tel:+61894563120)