FAQ

Yes, we stand behind the quality of our products. All our parts and components come with a warranty to give you peace of mind. If you experience any issues, our team is here to help. For full details on warranty coverage and terms, please refer to our Terms and Conditions.

For in-stock items, we offer same-day dispatch to ensure you get what you need as quickly as possible.

For special engineering services, we collaborate closely with our customers to ensure timely manufacturing and delivery that aligns with their schedules.

We also offer an urgent “breakdown” service, prioritising immediate machine repair needs with swift dispatch to minimise downtime. For more details on our policies, please refer to our Terms and Conditions.

Yes, our engineering facility and parts specialists offer several options that will meet or exceed OEM components. Any modified products are designed to ensure backward compatibility with OEM products, giving our clients the flexibility to use either OEM or CFM components.

Yes, while our core business specialises in drill rigs, we supply a wide range of components for all heavy earth-moving machinery.

We also maintain an extensive database of engineering information specific to drill rig manufacturers, ensuring we meet the needs of various equipment types with exceptional expertise and precision.

While our core focus is parts and support for the following drill rigs brands, Cat, Epiroc, Atlas Copco, Sandvik, Cubex, Reedrill, Terex, Gardner Denver, and Bucyrus.  We also cater to other heavy earth-moving equipment, ensuring comprehensive support for a wide range of machinery.

Yes, our engineers work closely with our clients to get the desired outcome for their requirements.

Yes, we have a large database which will cross-match your OEM part number to our stock number. We can then send you a quote and an ETA referencing your enquiry in relation to your OEM part number.

No, you don’t need to open a credit account to place an order with CFM. If you don’t have an account, you can make an upfront payment via EFT. If you’d like to set up a credit account, please contact our accounts team, and we’ll guide you through the process. To learn more about our payment terms, please refer to our Terms and Conditions.

Yes, we accept credit card payments.

Please note that we do not accept American Express (Amex) cards at this time.

For more details regarding payment terms, please refer to our Terms and Conditions.

Yes, we provide welding and fabrication services, covering a wide range of projects—from small ladder assemblies to complete manufacturing mast weldments.

Our welding procedures are developed in accordance with AS1554SP standards, and all our welders undergo rigorous competency verification by completing weld tests in line with ISO9606 specifications. This ensures that our team consistently delivers high-quality products and services that meet or exceed industry standards.